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Terms of service

Terms of Service

Effective date: 10/09/2026

These Terms of Service (“Terms”) govern your access to and use of the Pillar and Flame website and online store at pillarandflameco.com (the “Site”), and any purchase you make through the Site.

“Pillar and Flame,” “we,” “us,” and “our” refer to Pillar and Flame, a sole proprietorship operated by Jacob White and Allan White in Iowa, United States.

By visiting the Site or placing an order, you agree to these Terms and our Privacy Policy, Shipping Policy, and Return and Replacement Policy. If you do not agree, please do not use the Site or place an order.

1. Eligibility and your account

You must be legally able to enter into a purchase agreement where you live to place an order. If you are under the age of majority in your state, you may use the Site and place orders only with the involvement and consent of a parent or legal guardian.

You agree to provide accurate, current information when placing an order or creating an account. You are responsible for keeping your account details secure and for activity conducted through your account.

2. Products and product information

Our products are made to order and printed by Printful. We make reasonable efforts to show product details, colors, sizes, and designs accurately. Actual colors may vary depending on your screen and device.

We may update, change, or discontinue products. We may limit quantities or decline an order when necessary, including when a product is unavailable or an order contains an error.

3. Orders, prices, and payment

Submitting an order is an offer to purchase. We may accept or decline an order. Your order is accepted when we send an order confirmation, subject to payment authorization and product availability.

Prices are shown in U.S. dollars unless stated otherwise. Taxes and shipping charges are shown at checkout where applicable. By placing an order, you authorize the payment method you select to be charged for the amount displayed at checkout.

If a product or price is listed incorrectly, we may correct the error and contact you. If we cannot fulfill an order at the corrected price, we may cancel it and refund the amount paid for that order.

4. Production, shipping, and delivery

We currently sell and ship to addresses in the United States. Shirts are made to order by Printful.

Orders generally take 1–2 business days to process before production and shipment. After an order ships, delivery generally takes 4–6 business days. The estimated total time from order to delivery is 5–8 business days. Business days are Monday through Friday, excluding holidays.

These are estimates, not guaranteed delivery dates. Carrier delays, weather, high order volume, and other events outside our reasonable control may affect delivery. If we cannot meet the shipping timeline stated for your order, we will notify you of the delay and provide the options available under applicable law, including cancellation and a refund when required.

You are responsible for providing a complete and accurate shipping address. Additional costs or delays caused by an incorrect address may be your responsibility.

5. Cancellations, returns, and replacements

Because products are made to order, contact us as soon as possible if you want to cancel or change an order. We can cancel an order only before production begins. Once production has started, the order cannot be canceled or changed.

We do not accept returns or exchanges for sizing errors, accidental purchases, buyer’s remorse, or a change of mind. Please review the product details and sizing information before ordering.

If your item arrives damaged, defective, or incorrect, contact us within 7 days after delivery at support@pillarandflameco.com. Include your order number and clear photographs of the issue. If your claim is approved, we will provide a replacement at no additional cost. If we cannot provide a replacement, we will issue a refund.

The details in our Return and Replacement Policy also apply. Nothing in these Terms limits a right or remedy that cannot be limited under applicable law.

6. Acceptable use

You may use the Site only for lawful purposes. You agree not to:

  • Use the Site to commit fraud or violate another person’s rights.

  • Interfere with the Site’s operation, security, or availability.

  • Upload or submit malicious code, spam, or unlawful, threatening, defamatory, or infringing material.

  • Copy, reproduce, or exploit Site content or designs without our written permission.

We may suspend or restrict access to the Site or an account if we reasonably believe these Terms have been violated.

7. Reviews, comments, and other submissions

You retain ownership of reviews, blog comments, and other content you submit. By submitting content, you grant Pillar and Flame a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, distribute, and adapt that content in connection with operating, presenting, and promoting the Site, products, and brand, including on our website and social media.

This permission includes displaying the name or handle you choose to submit with your content. We will not pay you for this use. We may format submissions for clarity, but will not intentionally change their meaning. You can ask us to remove content by contacting support@pillarandflameco.com. We may remove content at our discretion.

You are responsible for the content you submit and must have the rights needed to grant this permission. Do not submit content that infringes another person’s rights or contains private information you do not want published.

8. Intellectual property

The Site and its content—including text, graphics, logos, designs, photographs, and product artwork—are owned by or licensed to Pillar and Flame and are protected by applicable intellectual property laws.

You may view and use the Site for personal, non-commercial shopping. You may not copy, reproduce, modify, distribute, sell, or commercially use Site content or designs without our written permission.

9. Third-party services and links

The Site is hosted by Shopify. Printful produces and fulfills our made-to-order products. The Site may also link to third-party websites or services. Those services are governed by their own terms and policies. We are not responsible for third-party services we do not control.

10. Site availability and errors

We work to keep the Site available and its information accurate, but we do not guarantee uninterrupted access or that every page will always be free of errors. We may correct errors, update content, or temporarily suspend parts of the Site.

11. Disclaimers and limits of liability

To the extent permitted by law, the Site and its features are provided on an “as available” basis. We do not exclude a warranty or consumer right that cannot legally be excluded.

To the extent permitted by law, Pillar and Flame will not be liable for indirect, incidental, special, or consequential damages arising from your use of the Site or products. To the extent permitted by law, our total liability for a claim relating to an order will not exceed the amount you paid for the product giving rise to that claim.

Nothing in this section limits liability or rights that cannot be limited under applicable law.

12. Privacy

Our Privacy Policy explains how we collect and use personal information. By using the Site, you acknowledge that your information will be handled as described in that policy.

13. Governing law

These Terms are governed by the laws of the United States, without regard to conflict-of-law rules. Any dispute will be handled in the courts located in Iowa, unless applicable law requires otherwise.

14. Changes to these Terms

We may update these Terms from time to time. The effective date above shows when the current version took effect. Changes apply from the date they are posted. If you continue using the Site after an update, you agree to the updated Terms.

15. Contact

For questions about these Terms or an order, contact us:

Business name: Pillar and Flame Co