Privacy Policy

Last updated: 10/09/2026

Pillar and Flame (“we,” “us,” or “our”) is a sole proprietorship based in Iowa, United States. We operate the online store at pillarandflameco.com (the “Store”). This Privacy Policy explains how we collect, use, and share personal information when you visit or use the Store, place an order, contact us, sign up for emails, or submit a review or comment.

We currently accept orders for delivery within the United States. People outside the United States may be able to browse the Store, and information about their visits may be processed as described below.

Personal information we collect

The information we collect depends on how you interact with the Store. It may include:

• Contact and shipping information: your name, email address, phone number, billing address, shipping address, and other contact details you provide.

• Order and transaction information: products viewed or ordered, cart contents, order history, payment status, shipping details, returns or replacement requests, and related transaction information.

• Payment information: payment details are processed by Shopify and its payment providers. We receive information needed to confirm and manage your transaction; payment providers handle payment-card processing.

• Account information: login and account details, if you create or use a Store account.

• Communications and submissions: information in messages you send us, newsletter sign-up details, product reviews, blog comments, and other content you submit.

• Device and usage information: information such as your IP address, browser and device details, identifiers, pages viewed, and interactions with the Store.

How we collect information

We collect information:

• Directly from you when you place an order, create an account, sign up for emails, contact us, or submit a review or comment.

• Automatically when you browse or use the Store, including through cookies, pixels, and similar technologies.

• From service providers and partners that help us operate the Store, process payments, fulfill orders, send communications, measure advertising, or provide analytics.

How we use information

We use personal information to:

• Process payments and orders, produce and ship products, and provide order updates.

• Respond to customer service requests and handle cancellations, delivery problems, replacements, and refunds.

• Operate and improve the Store, including understanding how visitors use it.

• Send email communications, such as newsletters, new-release information, blog updates, and automated checkout reminders. You can unsubscribe from marketing emails using the link in the email. We do not send marketing text messages.

• Measure advertising and marketing performance, personalize advertising, and understand which products or content may interest visitors.

• Protect the Store, prevent fraud, and comply with legal obligations.

Cookies, pixels, analytics, and advertising

We and our service providers use cookies, pixels, and similar technologies to keep the Store working, remember preferences, understand traffic, measure advertising, and support marketing.

Shopify’s Customer Events settings list integrations for Facebook and Instagram (Meta), Google and YouTube, Pinterest, Snapchat Ads, Judge.me Reviews, Printful, and UpPromote. Depending on your interactions with the Store and how these integrations operate, information such as device identifiers, pages and products viewed, cart activity, and purchase events may be shared with those providers for advertising, measurement, reviews, affiliate tracking, or fulfillment.

Shopify Network Intelligence is enabled in our Shopify settings. Shopify may use information about interactions with our Store together with information from other Shopify services and merchants to provide and improve Shopify services, including advertising and personalization features. Shopify explains its processing in its Consumer Privacy Policy. You can also visit the Shopify Privacy Portal.

Your browser may let you block or delete cookies. Some Store features may not work as intended if you do. Depending on your location, Shopify may offer a cookie banner or other privacy controls. If your browser sends a Global Privacy Control signal, we will treat it as an opt-out request where applicable.

How we share information

We may share personal information with:

• Shopify, which hosts the Store and supports checkout, customer accounts, analytics, privacy controls, and other store services.

• Printful, which receives order and shipping information needed to produce and fulfill products.

• Payment providers, which process payments and help prevent fraud.

• Marketing, analytics, and advertising providers, including the integrations listed above, to measure advertising, understand Store activity, and support targeted advertising or personalization.

• Shopify Messaging, to send Store emails such as newsletters, automated checkout reminders, and order-related communications.

• Judge.me, to support product reviews.

• UpPromote, to support affiliate referrals and tracking.

• Other service providers who help us operate, secure, or support the Store.

• Government authorities or other parties when required by law or when reasonably necessary to protect rights, safety, or the Store.

Some privacy laws may treat sharing for targeted advertising as a “sale” or “sharing” of personal information, even when no money changes hands. You can use our Data Sharing Opt-Out page to make an applicable opt-out request.

Reviews and comments

You may choose to submit a product review or blog comment. Information you include may be publicly displayed. As described in our Terms of Service, you give us permission to display or reuse your submission in connection with the Store and brand, including on our website and social media. Please do not include personal information you do not want made public.

Data storage and international transfers

Shopify currently lists the Store’s data-hosting location as the United States. Shopify, Printful, and other service providers may process or store information in other countries as part of providing their services. Privacy protections in those locations may differ from those in your home jurisdiction.

Retention and security

We keep personal information for as long as reasonably necessary to provide the Store and its services, manage orders and customer requests, meet legal and accounting requirements, resolve disputes, and enforce our policies.

We use reasonable safeguards designed to protect personal information. No online transmission or storage method can be guaranteed to be completely secure.

Your privacy choices and rights

Depending on where you live and which laws apply, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to opt out of certain processing, including targeted advertising or data sharing.

To make a privacy request, email support@pillarandflameco.com. We may ask for information reasonably needed to verify your identity and locate the relevant data. You do not need to create a new Store account to contact us about a privacy request.

If we decline a request, you may reply to ask us to review that decision. We will provide any additional appeal or regulator information required by applicable law.

You can unsubscribe from marketing emails using the unsubscribe link in the email. This will not stop necessary order or service messages.

Children’s information

The Store is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us at support@pillarandflameco.comso we can review the request.

Third-party links

The Store may link to websites or services we do not operate. Their privacy practices are governed by their own policies, which we encourage you to review.

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, Store settings, services, or legal requirements. We will post the revised policy here and update the “Last updated” date.

Contact

For questions or privacy requests, contact:

Pillar and Flame
Based in Iowa, United States
support@pillarandflameco.com