Shipping Policy

Last updated: 10/09/2026

Pillar and Flame currently accepts orders for delivery to addresses within the United States. Our shirts are made to order and printed by Printful.

Processing time

Orders generally take 1–2 business days to process before shipment. Business days are Monday through Friday, excluding holidays. Processing begins after payment is confirmed.

Shipping time and delivery estimates

After an order ships, delivery generally takes 4–6 business days. The estimated total time from order to delivery is 5–8 business days.

These are estimates, not guaranteed delivery dates. Delivery may take longer because of carrier delays, weather, high order volume, or other circumstances outside our reasonable control. If we cannot meet the shipping timeline stated for your order, we’ll notify you and provide the options available under applicable law, including cancellation and a refund when required.

Shipping charges and tracking

Available shipping options and charges are shown at checkout before you place your order. After your order ships, we’ll send a shipping confirmation and tracking information when available.

Shipping addresses

Please check your shipping address carefully before completing checkout. Contact us promptly if you notice an error. We can update or cancel an order only before production begins; once production has started, we can’t change the order or its shipping address.

Delayed, damaged, or incorrect orders

If your order hasn’t arrived within the estimated timeframe, contact us so we can look into it.

If your item arrives damaged, defective, or incorrect, contact us within 7 days after delivery and include your order number and clear photos of the issue. See our Return and Replacement Policy for the claim process and available remedies.

Contact

For shipping or order questions, email support@pillarandflameco.com or orders@pillarandflameco.com.

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