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Pillar and Flame
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Refund policy

Return and Replacement Policy

Effective date: 10/09/2026

Pillar and Flame shirts are made to order and printed by Printful. Please review the product details and sizing information before placing an order.

Returns and exchanges

Because each item is made to order, we do not accept returns or exchanges for:

  • Incorrect size selection

  • Buyer’s remorse or a change of mind

  • Accidental purchases

Please check your selected size, color, and shipping address before completing checkout.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days after delivery. Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the issue and the item

We’ll review the information and may ask for additional details. If we confirm the item is damaged, defective, or incorrect, we’ll provide a replacement at no additional cost. If we can’t provide a replacement, we’ll issue a refund to your original payment method.

You don’t need to send the item back unless we specifically ask you to do so. Please contact us before mailing anything.

Order cancellations

You may contact us promptly to request cancellation before production begins. Once production has started, we can’t cancel or change the order.

Shipping delays and non-delivery

The estimated delivery time is generally 5–8 business days: 1–2 business days for processing, followed by 4–6 business days in transit. Delivery estimates and delay options are explained in our Shipping Policy.

If we can’t meet the shipping timeline stated for your order, we’ll notify you and provide the options available under applicable law, including cancellation and a refund when required. This is separate from the no-return rule for sizing, accidental purchases, or change of mind.

If your order hasn’t arrived or you have a delivery concern, contact us as soon as possible so we can look into it.

Refunds

Approved refunds will be sent to the original payment method. After we approve a refund, please allow 5–10 business days for processing; the time it takes to appear may depend on your payment provider.

Contact us

For a return or replacement question, email any of these addresses:

Include your order number so we can help you more quickly.

Nothing in this policy limits a right or remedy that cannot be limited under applicable law.